Mattress Warranty
Warranty Period: 3 years from the date of purchase.
What’s Covered:
- Sagging or indentations greater than 1.5 inches (with proper foundation or bed frame).
- Faulty craftsmanship or materials.
- Defective springs or foam components.
Exclusions:
- Normal wear and tear.
- Comfort preference changes.
- Physical damage (cuts, burns, stains, liquid damage).
- Use without a proper bed base or foundation.
Bed Frame Warranty
Warranty Period: 3 years from the date of purchase.
What’s Covered:
- Structural failures.
- Loose or broken components.
- Defective welds or joints.
Exclusions:
- Normal wear and tear.
- Misuse, abuse, or improper assembly.
- Cosmetic issues (scratches, discolouration).
- Damage from using the wrong mattress size/type.
-
Extended Warranty Option
Protect your purchase for longer with our 2-Year Extended Warranty. This plan goes beyond our standard 3-year warranty and ensures your bed remains in excellent condition.
Coverage Includes:
- Structural defects in frames and foundations.
- Mattress sagging or body impressions beyond stated limits.
- Repair costs, replacement parts, and labour.
- Hassle-free claims with quick, efficient service.
-
Making a Warranty Claim
- Contact Us: Email livingcomfortbedz2@gmail.com or call 01924 806424 with your order number and issue details.
- Provide Documentation: We may request proof of purchase, photos, or videos of the defect.
- Inspection & Evaluation: Our team may review or inspect the product before approval.
- Resolution Options: Depending on your claim, we may:
- Repair the defective product.
- Replace it with a new or refurbished item of equal or greater value.
- Offer a prorated refund based on the remaining warranty period.
-
Warranty Limitations
- Applies only to the original purchaser and is non-transferable.
- Claims must be made within the warranty period.
- Any modifications or alterations void the warranty.
- Does not cover incidental or consequential damages.
