Yes. You have 30 days from the delivery date to return an unused item in its original packaging.

If you change your mind, a collection fee applies. For faulty or incorrect items, returns are free.

Items must be unused, undamaged, and in their original packaging.

Yes. To process a return, the product must be returned in its original packaging.

Please notify us immediately, ideally with photos. We’ll arrange a replacement or refund.

Yes. Custom-made items, personalised products, and mattresses once removed from packaging cannot be returned.

Refunds are processed within 14 working days after we receive and inspect your return.

Yes. Orders cancelled within 24 hours are refunded in full. Later cancellations may incur an administration fee.

We deliver across mainland UK. Additional charges may apply for remote areas.

We provide three delivery options to suit your needs:

1. Standard Delivery (3–7 Working Days)
Our standard delivery service is completely free of charge.

2. Delay Delivery
Not ready to receive your order yet? We can hold your order until you’re ready and arrange delivery later. Please note we cannot guarantee a specific date for rescheduling. This service is free.

3. Fast Delivery (2–3 Working Days)
Need your order quickly? Choose our fast-track delivery option for just £59.99.

We offer free standard delivery (3–7 working days) on all orders. If you’d like your order sooner, you can upgrade to fast delivery (2–3 working days) for £59.99. We also provide a delay delivery service free of charge, where we hold your order until you’re ready.

Our standard delivery takes 3–7 working days and is free of charge. If you need your order sooner, we offer a fast delivery service within 2–3 working days for £59.99. We also provide a delay delivery option where we can hold your order until you’re ready.

We’ll contact you once your order is ready to confirm your delivery slot.

Yes. Saturday and Sunday delivery is available in most areas.

Yes. Contact our team at least 48 hours before your scheduled delivery.

Yes, we can deliver your order to your room of choice when you select our professional assembly service (starting from £29.99). This ensures safe placement and set-up exactly where you want it. Standard delivery includes doorstep delivery only.

A re-delivery fee of £60 may apply if no one is available to receive your order.

Yes. Someone must be present to sign and check the delivery.

Please measure carefully before ordering. If access is restricted, we may be unable to deliver.

Yes. We offer a recycling service starting from £29.99.

Yes. Please inform us of access issues when placing your order so we can plan accordingly.

Yes. We’ll reschedule, but a re-delivery fee may apply.

Yes. Orders cancelled within 24 hours are refunded in full. Later cancellations may be subject to a fee.

Yes, but collection and administration charges will apply.

Yes. We’ll arrange collection as part of the return process.

Collections are usually arranged within 7–10 working days after approval.

Yes, our team can professionally assemble your bed, mattress, or headboard for you.

• Bed Assembly: starting from £39.99
• Mattress Assembly: starting from £29.99
• Headboard Assembly: starting from £29.99

Yes, we provide eco-friendly recycling services:

• Bed Recycling: starting from £99.99
• Mattress Recycling: starting from £99.99

Yes, you can add extra protection to your purchase with our extended warranty:

• 2-Year Extended Warranty: starting from £39.99