Delivery Options
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Standard Delivery (3–7 Working Days)
Our standard delivery service is free of charge across mainland UK.
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Fast Delivery (2–3 Working Days)
Need your order sooner? Choose our fast delivery service for just £59.99.
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Delay Delivery
Not ready to receive your order? We’ll hold your order until you’re ready to arrange delivery. Please note we cannot guarantee a specific rescheduled date. This service is free.
Delivery Timescales
Delivery times vary depending on your order type and location:
- Standard Beds & Mattresses: 3–7 working days
- Custom or Special Orders: 10–14 working days
Please note: these timescales are estimates and cannot be guaranteed. We’ll keep you updated with your order status and provide a tracking number once your items have been dispatched.
Delivery Process
- Order Confirmation: You’ll receive a confirmation email once your order has been placed.
- Dispatch Notification: When your order is dispatched, you’ll receive an email with tracking details.
- Delivery Day: Our delivery team will contact you on the day of delivery to confirm your time slot. Please ensure someone is available to receive the order.
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Missed Delivery
If you miss your delivery, our team will contact you to rearrange. A £60 re-delivery fee may apply, so please ensure someone is available at the scheduled time.
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Delivery Restrictions
Our free delivery covers mainland UK. Deliveries to remote areas (e.g. Scottish Highlands, Northern Ireland, offshore locations) may require additional charges and extended delivery times. Please contact our support team for details.
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Receiving Your Order
On delivery, please inspect your order to ensure everything is correct and in good condition. Any issues should be reported immediately to the delivery team and followed up with our customer service team for quick resolution.
